Effective Date: November 21, 2025
1. Introduction
Welcome to The Northern Wood ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website https://www.thenorthernwood.com or request a custom furniture quote, in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173).
2. Information We Collect
We collect personal information that you voluntarily provide to us when you fill out our quote forms, contact us, or sign up for updates. This includes:
Personal Identification: Name, email address, phone number.
Order Details: Delivery address, specific furniture measurements, and design preferences.
Communications: Records of our chats, emails, and calls regarding your custom orders.
3. How We Use Your Information
We use your personal data for the following purposes:
To Provide Quotations: We need your specifications and location to calculate accurate material and delivery costs.
To Process Orders: To manufacture, finish, and deliver your order.
Customer Support: To update you on the status of your "made-to-order" piece.
Marketing (Optional): To send you showcases of new collections (only if you have opted in).
We also use cookies, pixels (including the Meta Pixel), and similar tracking technologies to improve your experience and analyze website traffic.
Functionality: These cookies allow our website to remember your preferences.
Analytics: We use tools like Google Analytics to understand how visitors interact with our site.
Advertising: We use the Meta Pixel to measure the effectiveness of our advertising and to show you relevant ads on Facebook and Instagram based on your interests. By using our website, you consent to the use of these tracking technologies.
4. Sharing of Information
We do not sell your personal data. We only share information with third parties necessary to fulfill your order:
Logistics Partners: To deliver your furniture safely to your home.
Payment Processors: To securely handle your bank transfer or card payments.
Legal Obligations: If required by Philippine law or to protect our rights.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no transmission over the internet is 100% secure.
6. Your Rights
Under the Data Privacy Act of 2012, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request us to correct any inaccurate or incomplete data.
Erasure: Request the deletion of your data where it is no longer necessary for the purposes for which it was collected.
7. Contact UsIf you have questions about this policy or wish to exercise your rights, please contact us at:
Email: hello@thenorthernwood.com